This
is example of complaining:
- Excuse me, there seems to be something wrong with…
- Excuse me, there appears to be something wrong…
- I wonder if you could help me…
- I’ve got a bit of a problem here, you see....
- Do you think you could……?
- I’m sorry to have to say this, but….
- Would you mind (doing)….?
- I wish you wouldn’t mind….
- I do wish you could….
- Wouldn’t it be a good idea to/ not to…
- I have a complaint to make....
- Sorry to bother you but...
- I'm sorry to say this but...
- I'm afraid I've got a complaint about...
- I'm afraid there is a slight problem with...
- Excuse me but there is a problem about...
- I want to complain about...
- I'm angry about...
Accepting a Complaint:
·
I can’t tell you how sorry I am.
·
Oh, I’m sorry about that.
·
I wish it never happened
·
Oh dear, I’m really sorry
·
I’m so sorry, I didn’t realize
·
I'm so sorry, but this will never occur / happen again.
·
I'm sorry, we promise never to do the same mistake again.
·
I'm really sorry; we'll do our utmost/best not to do the same
mistake again.
Delaying
a Complaint
- I suggest you leave it with us and we’ll see what can be done.
- I suggest you leave it with us and we’ll see what we can do.
- I’m afraid the manager/boss isn’t in at the moment. Could you call later?
- I’m afraid we can’t help you at the moment. Could you leave your contact phone number and address? We will contact you soon.
Rejecting a Complaint
- Well, I’m afraid there is nothing we can do about it actually.
- Well, I’m afraid there isn’t much we can do about it.
Note : If you must reject a complaint, don't forget to express your apologize. |
Giving Instruction.
giving instruction = memberi intruksi. So, giving instruction adalah suatu ekspresi yang digunakan untuk memberikan instruksi atau petunjuk pada seseorang atau sekelompok orang.
Ada beberapa bentuk dari giving
instruction, yaitu Command (perintah), Be+adjective form, dan
Prohibition (larangan). Berikut beberapa contohnya :
1) Command :Use verb as commanding word in the form of infinitive without to :
1) Command :Use verb as commanding word in the form of infinitive without to :
Examples :
- Sit down !
- Sweep the floor !
- Clean the whiteboard !
2) Use Be +
Adjective or noun or adverb :
Examples :
Examples :
- Be careful !
- Be quite!
- Be on time !
3) Prohibition
: Use the word Don’t + infinitive verb :
Examples :
Examples :
- Don’t climb!
- Don’t do it !
- Don’t let them in…
To make the instruction be politer, we can used please that
put in front of sentences or back.
- Please, wake up. / Wake up, please.
- Please, be quite. / Be quite, please.
- Please, do your homework. / Do your homework, please.
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